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Victoria's Secret

Victoria's Secret Store Details
101,453 customers have rated this store since May 2000

 
4.3
 See all ratings
All Ratings
  • 4.2 Charges stated clearly before order submission
  • 4.4 Would shop here again
  • 4.3 Clarity of product information
  • 3.7 Prices relative to other online merchants
  • 3.2 Shipping charges
  • 4.3 Ease of finding what you are looking for
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.1 Variety of shipping options
  • 4.2 Product met expectations
  • 4.3 Selection of products - Types of products available
  • 4.4 Order tracking
  • 4.2 Availability of product you wanted
  • 4.3 Customer support
  • 4.3 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.
Contact Information
Physical Address: 8655 East Broad Street
Reynoldsburg OH 43068-9715
UNITED STATES
Customer Service: Tel: (800) 970-1109
Web site: http://www.victoriassecret.com
Features & Services

Ordering Methods
Order phone number: (800) 888-8200
Toll-free order phone number: (800) 888-8200
Order fax number: (614) 337-5555
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
630 Reviews TotalReviews 1 - 10 of about 630
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 by Jax, Tuesday, May 22, 2012 10:16 PM
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Tuesday, May 22, 2012 7:09 PM
  • 0.5 Order tracking
  • 1.5 Availability of product you wanted
  • 1.5 Customer support
  • 5.0 Overall satisfaction
  • 1.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 6:05 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 
  • 3.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
 Tuesday, May 22, 2012 5:53 PM
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
 by Sherri, Tuesday, May 22, 2012 5:50 PM
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 by almightylove, Tuesday, May 22, 2012 5:14 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 5:10 PM
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 by Shantel, Tuesday, May 22, 2012 5:05 PM
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 1.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Tuesday, May 22, 2012 3:41 PM
  • 3.0 Overall satisfaction
  • 4.5 Would shop here again
  • 3.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 
  • 3.5 Charges stated clearly before order submission
 by Bettyboop, Tuesday, May 22, 2012 3:13 PM
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