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Charlotte Russe

Charlotte Russe Store Details
36,678 customers have rated this store since October 2007

 
4.3
 See all ratings
All Ratings
  • 4.4 Clarity of product information
  • 4.4 Charges stated clearly before order submission
  • 4.3 Customer support
  • 4.3 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.3 Overall satisfaction
  • 4.5 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.4 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.4 Would shop here again
  • 4.4 Order tracking
  • 4.4 Overall look and design of site
  • 3.5 Shipping charges
  • 4.3 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Charlotte Russe is a growing, mall-based specialty retailer of fashionable, value-priced apparel and accessories. We provide exciting, fashion-forward merchandise that appeals to a broad range of customers, with a core emphasis on the lifestyle trends of young women in their teens and twenties. As of January 1, 2010, Charlotte Russe operated over 500 stores throughout 45 states and Puerto Rico.
Contact Information
Physical Address: 935 First Ave
King of Prussia PA 19406
UNITED STATES
Customer Service: Tel: (877) 266-9327
Email: CustomerService@CharlotteRusse.com
Web site: http://www.charlotterusse.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
416 Reviews TotalReviews 1 - 10 of about 416
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
 Tuesday, May 22, 2012 9:51 PM
  • 4.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
  • 2.0 Shipping charges
  • 5.0 
  • 5.0 Variety of shipping options
 Tuesday, May 22, 2012 8:09 PM
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.0 Shipping charges
 Tuesday, May 22, 2012 7:31 PM
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
 Tuesday, May 22, 2012 7:17 PM
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Shipping charges
  • 4.5 
  • 4.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
 Tuesday, May 22, 2012 4:28 PM
  • 2.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 0.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
 by adrichiriboga, Tuesday, May 22, 2012 3:45 PM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Customer support
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 5.0 
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Tuesday, May 22, 2012 2:23 PM
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Overall look and design of site
 by Corey, Tuesday, May 22, 2012 1:11 PM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 
  • 3.0 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
 Tuesday, May 22, 2012 12:59 PM
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 5.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Shipping charges
 Tuesday, May 22, 2012 11:54 AM
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