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drugstore.com

drugstore.com Store Details
67,735 customers have rated this store since March 1999

 
4.6
See all ratings
All Ratings
  • 4.6 Would shop here again
  • 4.7 On-time delivery - Product arrived when expected
  • 4.6 Product met expectations
  • 4.6 Overall satisfaction
  • 4.7 Charges stated clearly before order submission
  • 4.2 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.6 Shipping charges
  • 4.7 Order tracking
  • 4.5 Clarity of product information
  • 4.4 Ease of finding what you are looking for
  • 4.5 Availability of product you wanted
  • 4.4 Variety of shipping options
  • 4.7 Customer support
  • 4.4 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers can review in-depth product information, interact with customer service representatives by phone or e-mail and order products for delivery directly to their homes. Shoppers can also personalize the shopping experience with personal shopping lists, e-mail reminders for replenishing regularly used products and private e-mail access to pharmacists and beauty experts for questions.
Contact Information
Physical Address: 411 108th Ave NE
Bellevue WA 98004
UNITED STATES
Customer Service: Tel: (800) 378-4786
Fax: (800) 373-6013
Email: customercare@drugstore.com
Web site: http://www.drugstore.com
Features & Services

Ordering Methods
Order phone number: 1-800-378-4786
Toll-free order phone number: 1-800-378-4786
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
26 Reviews TotalReviews 1 - 10 of about 26
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by SusanC, Monday, May 21, 2012 9:44 PM
  • 4.5 Customer support
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 2.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by ElFogo, Sunday, May 20, 2012 3:26 PM
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 4.5 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
Sunday, May 20, 2012 7:28 AM
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by mpah, Saturday, May 19, 2012 7:33 AM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Shipping charges
  • 5.0 
  • 4.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 2.5 Ease of finding what you are looking for
Friday, May 18, 2012 7:52 PM
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 3.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 
  • 4.0 Shipping charges
  • 2.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
Friday, May 18, 2012 7:56 AM
  • 3.0 Would shop here again
  • 1.5 Availability of product you wanted
  • 2.5 Order tracking
  • 2.5 Customer support
  • 1.5 On-time delivery - Product arrived when expected
  • 3.0 Product met expectations
  • 3.0 Overall satisfaction
  • 4.5 
by Plintzer, Wednesday, May 16, 2012 12:36 PM
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 1.0 Order tracking
  • 2.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Tuesday, May 15, 2012 5:59 AM
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by chan, Saturday, May 12, 2012 7:48 AM
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
Saturday, May 12, 2012 5:52 AM
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