A Customer Certified store has a proven track record of dependability and customer satisfaction.
To receive a Customer Certified seal a store must meet these criteria:
Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
Store description: zZounds is a leading music instrument superstore on the net, with thousands of brand-name musical instruments and accessories available for sale. The site offers low prices along with a free email list and expert technical advice from product specialists. Shoppers will find just about every name brand musical instrument: Yamaha, Korg, Roland, Fender, Washburn, Epiphone, Korg, Akai, Emu, Ensoniq, Event, Alesis, Waldorf, Cakewalk, Steinberg, Sonic Foundry, Emagic, Opcode, Shure, Audio-Technica, AKG, Nord, Waldorf, and more.zZounds is an authorized US reseller for every brand that it sells.
Contact Information
Physical Address:
8 Thornton Road
Oakland NJ 07436
UNITED STATES
Customer Service:
Tel: (800) 996-8637
Email: orderhelp@zzounds.com
Web site: http://www.zzounds.com
Features & Services
Ordering Methods
Order phone number: (800) 996-8637
Toll-free order phone number: (800) 996-8637
Order fax number:
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method:
Payment Methods
American Express
Discover
MasterCard
Visa
Customer Reviews
45 Reviews Total
Reviews 1 - 10 of about 45
5.0Customer support
4.5Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
4.0
5.0Clarity of product information
5.0Overall look and design of site
4.5Ease of finding what you are looking for
4.5Selection of products - Types of products available
Tuesday, May 22, 2012 12:53 AM
5.0Would shop here again
5.0Overall satisfaction
4.5Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
3.0Availability of product you wanted
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
5.0
5.0Prices relative to other online merchants
by pjam, Sunday, May 20, 2012 11:11 PM
4.5Would shop here again
4.5Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
4.5
4.5Clarity of product information
4.5Selection of products - Types of products available
5.0Ease of finding what you are looking for
4.5Overall look and design of site
by Bear, Sunday, May 20, 2012 5:45 AM
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Clarity of product information
5.0Selection of products - Types of products available
4.5Overall look and design of site
4.5Ease of finding what you are looking for
5.0
Saturday, May 19, 2012 7:15 AM
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0Overall look and design of site
by Simon Weiss, Friday, May 18, 2012 6:39 PM
5.0Order tracking
5.0Availability of product you wanted
5.0Customer support
4.5Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
4.5
4.5Clarity of product information
4.5Selection of products - Types of products available
4.5Overall look and design of site
4.5Ease of finding what you are looking for
Friday, May 18, 2012 5:25 AM
1.0On-time delivery - Product arrived when expected
1.5Would shop here again
0.5Overall satisfaction
1.0Product met expectations
1.5Customer support
1.5Order tracking
1.0Availability of product you wanted
5.0
4.5Clarity of product information
4.5Overall look and design of site
5.0Ease of finding what you are looking for
4.0Selection of products - Types of products available
by DJ, Thursday, May 17, 2012 7:33 AM
5.0Customer support
5.0Order tracking
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
by efdjtico, Thursday, May 17, 2012 7:30 AM
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0Availability of product you wanted
5.0Order tracking
5.0On-time delivery - Product arrived when expected
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
by Johnny Angel, Wednesday, May 16, 2012 2:57 PM
5.0Would shop here again
5.0Overall satisfaction
5.0Availability of product you wanted
5.0Order tracking
5.0Customer support
5.0On-time delivery - Product arrived when expected
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