A Customer Certified store has a proven track record of dependability and customer satisfaction.
To receive a Customer Certified seal a store must meet these criteria:
Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
Store description: Celebrate Express is a leading online destination for party supplies and services focusing on celebrating the lives of children and providing all of the tools necessary to do so. In addition, the company strives to provide parents with helpful tips and advice offering coordinated, custom-packaged parties or items sold individually. Choose from a wide selection of themed paper party goods and supplies, balloons, pi€atas, costumes, toys, favors, birth scrolls, crafts and activities, cake recipes, games, cake toppers,theme-related gifts, and more. Trained Party Planners are available Monday-Friday between 4:30 a.m.-10 p.m. PST, and Saturday-Sunday between 6 a.m.-9 p.m. PST via live chat, phone, or e-mail to take orders, give advice, and offer creative solutions.
Contact Information
Physical Address:
5915 S Moorland Rd
New Berlin WI 53151
UNITED STATES
Customer Service:
Tel: (800) 424-7843
Email: customerservice@celebrateexpress.com
Web site: http://www.birthdayexpress.com
Features & Services
Ordering Methods
Order phone number: (800) 424-7843
Toll-free order phone number: (800) 424-7843
Order fax number: 336-662-8104
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Int. Ship: Canada, Australia, and United Kingdom
Payment Methods
American Express
Discover
MasterCard
Visa
Customer Reviews
464 Reviews Total
Reviews 1 - 10 of about 464
0.5Order tracking
4.0Availability of product you wanted
3.5Would shop here again
4.0Overall satisfaction
4.5Product met expectations
5.0On-time delivery - Product arrived when expected
4.0
4.5Clarity of product information
4.5Selection of products - Types of products available
4.5Overall look and design of site
4.5Ease of finding what you are looking for
Tuesday, May 22, 2012 9:51 PM
4.0Availability of product you wanted
3.5Would shop here again
3.5Overall satisfaction
2.5Product met expectations
3.5On-time delivery - Product arrived when expected
4.0Order tracking
4.0Variety of shipping options
3.5Shipping charges
4.0
4.5Charges stated clearly before order submission
4.0Clarity of product information
3.0Selection of products - Types of products available
4.0Overall look and design of site
4.5Ease of finding what you are looking for
4.0Prices relative to other online merchants
Tuesday, May 22, 2012 6:53 PM
5.0Product met expectations
5.0Would shop here again
5.0Overall satisfaction
3.5Availability of product you wanted
5.0Order tracking
5.0Customer support
5.0On-time delivery - Product arrived when expected
5.0
Tuesday, May 22, 2012 2:18 PM
5.0Order tracking
5.0Availability of product you wanted
5.0Customer support
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
5.0
3.0Shipping charges
3.5Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
Tuesday, May 22, 2012 1:21 PM
5.0Order tracking
5.0Availability of product you wanted
5.0Customer support
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
Tuesday, May 22, 2012 1:16 PM
4.0On-time delivery - Product arrived when expected
4.5Would shop here again
4.0Overall satisfaction
4.0Product met expectations
2.0Customer support
3.5Order tracking
4.0Availability of product you wanted
4.0
3.5Prices relative to other online merchants
4.0Charges stated clearly before order submission
2.5Variety of shipping options
Tuesday, May 22, 2012 12:53 PM
5.0Order tracking
5.0Availability of product you wanted
5.0Customer support
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
Tuesday, May 22, 2012 11:21 AM
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
5.0Prices relative to other online merchants
Tuesday, May 22, 2012 9:54 AM
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0
3.0Shipping charges
3.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Variety of shipping options
Tuesday, May 22, 2012 9:28 AM
4.5Would shop here again
4.5Overall satisfaction
4.5Availability of product you wanted
4.5Order tracking
4.5On-time delivery - Product arrived when expected
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