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Saks Fifth Ave

Saks Fifth Ave Store Details
218,601 customers have rated this store since February 2001

 
4.4
 See all ratings
All Ratings
  • 4.0 Prices relative to other online merchants
  • 4.3 Product met expectations
  • 4.6 Order tracking
  • 4.4 Ease of finding what you are looking for
  • 4.3 Selection of products - Types of products available
  • 4.2 Variety of shipping options
  • 4.5 Availability of product you wanted
  • 4.4 Would shop here again
  • 4.3 Overall look and design of site
  • 4.3 Clarity of product information
  • 4.4 Overall satisfaction
  • 3.8 Shipping charges
  • 4.4 Customer support
  • 4.5 Charges stated clearly before order submission
  • 4.7 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Saks.com is an upscale online retailer that offers the modern energy, style and personalized service of Saks Fifth Avenue stores, in an enhanced, easy-to-navigate shopping experience.
Contact Information
Physical Address: 611 Fifth Avenue
New York NY 10022
UNITED STATES
Customer Service: Tel: (877) 551-SAKS
Fax: (601) 592-8615
Web site: http://www.saksfifthavenue.com
Features & Services

Ordering Methods
Order phone number: (877) 551SAKS
Toll-free order phone number: (877) 551SAKS
Order fax number: (601) 592-8615
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
703 Reviews TotalReviews 1 - 10 of about 703
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 3.0 Customer support
  • 3.0 Overall satisfaction
  • 3.5 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 3.0 Would shop here again
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Tuesday, May 22, 2012 10:52 PM
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
 Tuesday, May 22, 2012 9:52 PM
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 8:28 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
 by Mary, Tuesday, May 22, 2012 7:26 PM
  • 4.5 Product met expectations
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
 Tuesday, May 22, 2012 4:13 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 2.5 Order tracking
  • 5.0 Customer support
  • 4.0 
  • 1.5 Shipping charges
  • 4.5 Variety of shipping options
  • 1.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
 by pro shopper!, Tuesday, May 22, 2012 3:37 PM
  • 4.0 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 Customer support
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 4.0 
  • 4.0 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 2:02 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
 by Joni, Tuesday, May 22, 2012 1:51 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
 by NinaP, Tuesday, May 22, 2012 1:42 PM
  • 4.0 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 
  • 4.0 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 1:32 PM
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